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Universal AI Skills

Foundations of AI

Build a solid AI foundation, to build better on top of it

3 topics 13 activities ~1 hours

Course outline

Topics and lessons included in this course.

1

What do we Mean by AI?

4 lessons

  • What We Mean by "AI"

    A supplier is pitching an "AI-powered" tool to your team this afternoon, and you need to quickly figure out what it actually is before anyone signs off on it.

  • The Two Families of AI

    A simple request for an AI feature turns tense when two vendors claim they do the same thing and you have to pick the right fit by tomorrow.

  • Meet Generative AI

    A teammate drops a suspiciously perfect paragraph into the shared doc, and you have ten minutes to decide if it is safe to use before it goes to the client.

  • Where AI Lives in Your Day

    A family member is convinced their phone is “listening to everything” and you have one ride together to figure out what is actually happening.

2

How AI Works

6 lessons

  • How Predictive AI Learns from Examples

    A handful of customer emails are landing in the wrong queue, and you need to fix the pattern before tomorrow morning’s rush.

  • How Generative AI Learns and Works

    You have ten minutes before the client demo, and the chatbot is not using the information you ask it to use.

  • How AI Generates Images and Video

    Tomorrow morning you have to publish a new banner, but the AI keeps producing images that look almost right and still unusable.

  • What are AI Agents?

    The support queue is backing up, and the new chatbot keeps taking actions you did not expect.

  • Why the Same Question Gives Different Answers (and What AI Is Good and Bad At)

    You ask the AI for a quick client-ready summary and it gives you two different versions in a row, just as a meeting invite pops up.

  • Risks and Concerns: When AI Might Harm

    A manager wants to turn on an AI resume screener this week, and you need to spot the hidden ways it could hurt real applicants before it goes live.

3

Prepare for the Test

Practice activities to help you prepare for the course test

3 lessons

  • Prep Pack 1

  • Prep Pack 2

  • Prep Pack 3

Certificate of completion

The student demonstrated a conceptual understanding of the different types of AI (predictive and generative). They demonstrated an understanding of how predictive AI is trained, and how bad training data can lead to inaccurate outputs. They also learned, at a basic level, how generative AI is trained and used to generate text, images, or video. They learned the risks associated with predictive and generative AI at a high level.